The Reserve Bank of India ("RBI") has issued guidelines on Fair Practice Code for Non-Banking Finance Companies (NBFCs) via Notification No. DNBS (PD) CC No. 80 / 03.10.042 / 2005-06 dated September 28, 2006, as amended. These guidelines set standards for fair corporate practices when dealing with customers.

Aman Fincap Limited (“the Company”) adopts these guidelines and modifies this Code as required from time to time. The Company offers financial products to eligible applicants without discrimination on race, caste, color, religion, sex, marital status, age, or disability.

The Fair Practice Code (FPC) outlines procedures for business transactions and ensures fair treatment of borrowers.

A. Applications for Loans and Their Processing

• All communications shall be in a language understood by the borrower.
• Loan application forms will include all necessary information for informed decisions.
• Documents required for processing shall be clearly listed.
• Loan applications shall be acknowledged with a timeline for decision-making.

B. Loan Appraisal and Terms/Conditions

• Loan sanction details including terms, interest rate, and charges will be communicated in writing.
• Borrower’s acceptance shall be retained.
• A copy of the loan agreement and referenced documents shall be given at disbursement.

C. Disbursement of Loans and Changes in Terms

• Changes in terms will be communicated in advance and in the borrower’s language.
• Changes will only be applied prospectively.
• Loan recall or acceleration shall align with loan agreement terms.
• Securities will be released post repayment unless legally required to hold, with details informed to the borrower.

D. Rate of Interest

• Interest rates will be based on cost of funds, margin, and risk premium.
• Interest rationale shall be shared in both application and sanction letters.
• The Company website will disclose and update interest rates and risk gradation procedures.
• Interest will be expressed in annualized terms.

E. Grievance Redressal

A structured grievance redressal mechanism shall be maintained and reviewed by the Board.

Borrowers may contact the Customer Care department:

Mr. Nitin Vaid
Phone: +91-9355562952
Email: care@paisaonsalary.in

If unresolved, borrowers may escalate to:

Mr. A. K. Thakur
D.K. Chopra Tower, Plot No. 2, Basement-2, Near Yashoda Hospital, Ghaziabad, UP - 201010
Phone: +91-9355024695
Email: care@paisaonsalary.in

Complaints will be addressed within one month. If unresolved, customers may contact RBI:

Officer-in-Charge
Department of Non-Banking Supervision
RBI, Delhi Regional Office
6, Sansad Marg, New Delhi – 110001
Phone: +91-11-2371 4456 / 0538, +91-11-2375 2188
Email: dnbsnewdelhi@rbi.org.in

F. General Provisions

• No unnecessary interference in borrower affairs beyond loan terms or legal duty.
• Transfer requests will be responded to within 21 days.
• Recovery shall be done respectfully and without harassment.
• No foreclosure/prepayment charges on floating rate loans to individuals for non-business use.

G. Force Majeure

During extraordinary events, all commitments may not be fulfilled. However, the Company shall make every effort to maintain service quality.

H. Implementation

Implementation of the Fair Practice Code is the responsibility of the entire organization and shall be evident through training, monitoring, audits, and technology.

This Code will be reviewed and updated periodically to enhance borrower value.